Privacy Policy for Value Pro Cleaning
Last Updated: 6th November 2024
At Value Pro Cleaning, we take your privacy seriously and are committed to protecting the personal information you share with us. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and the choices you have regarding your personal data. By using our website, services, or interacting with us in any way, you agree to the practices described in this policy.
1. Information We Collect
We collect various types of information to provide and improve our services. This information can be categorized as follows:
1.1 Personal Information
Personal information refers to any data that can identify you or that we can use to contact you. This includes:
- Contact Information: Your name, email address, phone number, and mailing address.
- Payment Information: Credit card details, billing information, and other payment-related data.
- Demographic Information: Age, preferences, and other personal details that may help us provide a better experience.
We collect this information when you fill out forms on our website, inquire about services, schedule a cleaning, or make payments.
1.2 Non-Personal Information
Non-personal information is data that does not identify you specifically but is used to analyze and improve our website and services. This includes:
- Usage Data: Information about how you use our website, such as IP address, browser type, device information, and pages visited.
- Cookies and Tracking Technologies: Cookies are small text files stored on your device. They help us understand your preferences and enhance your user experience. You can manage cookies through your browser settings.
1.3 Third-Party Information
We may receive information about you from third-party sources, including:
- Social media platforms if you interact with us through those channels.
- Payment processors when you make a purchase or pay for services.
- Referral partners or affiliates who may refer you to our services.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To deliver cleaning services, process payments, and manage bookings.
- Communication: To respond to your inquiries, send service updates, confirm appointments, and notify you about changes to our services.
- Marketing and Promotions: To send promotional emails, offers, and newsletters. You can opt-out of receiving marketing communications at any time.
- Website Improvement: To analyze how you use our website and improve its functionality, design, and user experience.
- Legal Compliance: To meet legal obligations, resolve disputes, and enforce our terms and conditions.
3. How We Protect Your Information
We prioritize the security of your personal information. Our security measures include:
- Encryption: We use SSL encryption to protect sensitive data transmitted over the internet.
- Access Control: Only authorized employees or service providers have access to your personal information.
- Regular Audits: We conduct regular security audits and system checks to ensure that your data is protected.
Despite these measures, please be aware that no method of electronic transmission or storage is 100% secure. We strive to protect your information, but we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your data in the following situations:
- Service Providers: We may share your information with trusted third-party vendors and contractors who help us provide services (e.g., payment processors, hosting providers, and email service providers).
- Legal Requirements: If required by law, we may disclose your information in response to legal requests, such as subpoenas, court orders, or government investigations.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
- With Your Consent: We may share your information for other purposes if you have given us explicit consent to do so.
5. Your Rights and Choices
As a user, you have several rights regarding the personal information we collect:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can update or correct your personal information if it is inaccurate or incomplete.
- Deletion: You can request that we delete your personal information, subject to legal and contractual exceptions.
- Opt-Out: You can opt-out of receiving promotional communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
- Cookie Preferences: You can manage your cookie preferences through your browser settings.
To exercise any of these rights, please contact us using the details provided below.
6. Retention of Your Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer needed, we take steps to securely delete or anonymize it.
7. Third-Party Links
Our website may contain links to external websites or services. These third-party sites have their own privacy policies, and we are not responsible for their practices or content. We recommend reviewing the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us:
We will respond to your inquiry as promptly as possible.
